Parimatch | Privacy Policy

This Privacy Policy explains how personal data may be handled when you visit parimatch-india.app, create or use a Parimatch account, contact support, or interact with services made available through the site in India.

The information collected depends on the features you use. Certain details may be required to operate an account, process transactions, meet identity-verification requirements, prevent misuse, or comply with applicable law.

Information covered by this policy

This policy applies to personal data collected through parimatch-india.app and related interactions with Parimatch support. A third-party website, payment service, or application linked from the site may apply its own privacy terms.

Information Parimatch may collect

Information may be provided directly by you, generated through your use of the site, or received from service providers involved in verification, payments, security, and customer support.

Account details, including your name, date of birth, username, password, mobile number, email address, and residential information.
Identity and eligibility information, including documents or images submitted for age, identity, address, or payment-method verification.
Transaction details, including deposits, withdrawals, payment status, transaction references, and related account balances.
Service activity, including bets or game interactions, promotions used, account preferences, login history, and responsible-play settings where available.
Technical data, including IP address, device type, browser, operating system, language, approximate location, identifiers, and diagnostic records.
Communications sent to Parimatch support, including messages, complaint records, call information, and files submitted with an enquiry.

How information is used

Personal data is used only for relevant operational, security, compliance, and communication purposes. Where consent is required, you may be asked to provide it before the relevant processing begins.

To register, administer, authenticate, and secure a Parimatch account.
To provide requested site features and maintain records of account activity.
To process and reconcile deposits, withdrawals, refunds, or other transactions.
To verify identity, age, location, and eligibility where required.
To detect fraud, account misuse, collusion, unauthorised access, and suspicious transactions.
To respond to support requests, complaints, and account-related enquiries relevant to users in India such as INR transaction queries where applicable. Marketing messages are sent only in accordance with applicable preferences and consent requirements.

Cookies and similar technologies

parimatch-india.app may use cookies, local storage, pixels, and comparable technologies to keep sessions active, remember settings, measure site performance, support security, and understand how pages are used.

Cookie controls may be available through the site or your browser. Blocking essential storage can affect login, account security, language selection, and other site functions.

Sharing personal data

Personal data may be shared only where necessary for the stated purposes, to deliver requested services, or to meet applicable legal and regulatory requirements. Recipients are expected to use the information for the relevant function and protect it appropriately.

Payment providers, banks, and transaction-processing partners.
Identity, age, address, sanctions, fraud, and security-verification providers.
Hosting, analytics, communications, technical support, and customer-service providers.
Professional advisers, auditors, or insurers where their services require access.
Courts, regulators, law-enforcement bodies, or other authorities where disclosure is lawfully required.
A successor or relevant business participant during a restructuring, merger, acquisition, or transfer, subject to appropriate safeguards.

Storage, transfers, and retention

Information may be processed using systems or providers located outside your state or outside India. Where cross-border processing occurs, reasonable contractual, organisational, and technical measures should be used as required by applicable law.

Records are retained for as long as needed to operate the account, complete transactions, resolve disputes, maintain security, and satisfy legal or regulatory duties. Retention periods may differ by record type. Data that is no longer required should be deleted or anonymised, subject to permitted exceptions.

Subject to applicable law, you may request access to or correction of your personal data, ask for deletion where available, withdraw consent for consent-based processing, or raise a privacy grievance. Some information may need to be retained when required for transaction records, fraud prevention, dispute handling, or legal compliance.

Privacy requests can be submitted through the contact or support channel published on parimatch-india.app. Include enough information to identify the relevant account and describe the request. Parimatch may verify your identity before acting on a request and may ask for clarification where its scope is unclear.